Subscription Policy

At MyVocal AI, we strive to give our customers the best possible experience when using our services. This Subscription Policy outlines the terms under which we provide paid services in detail.

Subscription

After registration, your account will enjoy the benefits of the free plan (see the table above for the content of benefits), and the benefits of the free plan will be reset on the 1st of each month;

You can choose a plan to subscribe, we provide you with the price in US dollars; at the payment stage, the actual currency and price may vary depending on your location;

Benefits

When you subscribe to a paid package, your benefits will be updated immediately;

At the beginning of each subscription period, your benefits will be automatically reset and unused benefits from the previous period will not be retained;

The additional benefits (such as TTS characters you purchased) will not be used until your benefits included in the subscription plan are exhausted;

Your additional benefits (such as TTS characters you purchased) will not be refreshed, nor will they be lost due to downgrade, but if you downgrade to the free package, the additional benefits purchased under the paid plan status will be frozen, and you can re-subscribe to resume use, or initiate a refund on payment history page;

Upgrade

You can go to the stripe portal in the navigation bar to upgrade the plan;

When you upgrade the plan, we will calculate the price you need to pay based on the number of days you have used for the current subscription, which will be reflected in your next billing period;

When you upgrade the plan, your benefits will take effect immediately, and the benefits you have used in the current period will be recorded and continued until the end of the current period;

- For example, if you have used 10,000 TTS characters when subscribing to the standard package, you will still have used 10,000 TTS characters when you immediately upgrade to the popular package; however, your TTS character limit will be increased from 50,000 characters to 120,000 characters character;

Downgrade

You can go to the stripe portal in the navigation bar to downgrade the plan;

When you downgrade the package, we will calculate the price we need to refund based on the number of days you have used for the current subscription, which will be used to offset your subsequent subscription fees;

When you downgrade the plan, your benefits will take effect immediately, and the benefits you have used in the current period will be recorded and carried over to the end of the current period. It should be emphasized that in this case, you may temporarily be unable to use the function because the used quota exceeds the upper limit of the new plan;

For example:

- If you have used 100,000 TTS characters when subscribing to the popular package, you will still have used 100,000 TTS characters when you immediately downgrade to the popular package; however, your TTS character limit will be reduced from 120,000 characters to 50,000 characters. Therefore, if you do not purchase additional TTS characters in the current period, you can not continue to use the TTS function;

- If you have created 3 custom voices when subscribing to the popular package, when you downgrade to the standard package, you must choose to keep one of the speakers before you can continue to use website functions;

Unsubscribe

You can cancel the current subscription on subscription history page;

After canceling the subscription, your benefits will be retained until the end of the current period; after the expiration, the subscription will not be renewed;

If your payment fails due to a bank card error during the new subscription period, we will attempt to charge again through a third-party platform. During this time, you can still use our features normally. If the payment attempt fails for up to 7 days and your payment is still unsuccessful, we will cancel your subscription and downgrade you to a free user. Also, 72 hours after the cancellation of the subscription, we will delete the excess custom voices beyond your custom voice quota, and only retain the corresponding number of the most recently used or created custom voices. Please pay close attention to website notifications or emails to keep track of the payment status of your subscription plan.

Refund

Refunds for subscription plans:

You can contact us for a refund by clicking the customer service portal in the lower right corner of the page, please tell us the reason for your refund;

Refunds for additional benefits:

You can initiate a refund for an order on the payment history page;

When refunding, we will calculate the refund amount based on the quotas within the payment and your remaining quotas;

Refunds are usually processed to your Stripe account. If you need a refund to be transferred to your bank account, please contact us through online customer service or email.

Contact Us

If you have any questions, you can contact us through support@myvocal.ai. Paid users can also contact us through the customer service portal in the lower right corner of the website.